Refund & Returns Policy
Last Updated: September 2, 2026
Thank you for shopping with Furnzaa. We want you to have a satisfactory experience with our products. This Refund & Returns Policy explains the conditions under which products can be returned and refunds can be requested.
1. Return Eligibility
Customers may request a return if:
- The product is received damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product description or specifications displayed on our website.
The return request should be raised within 7 days of delivery.
Products must be returned in their original condition, along with original packaging and any accessories or documents supplied with the product.
2. Non-Returnable Products
Certain products may not be eligible for return due to their nature, customization, or condition.
Returns may not be accepted for:
- Products damaged after delivery due to improper handling or misuse.
- Products that have been modified, assembled incorrectly, or altered by the customer.
- Products without original packaging where the packaging is required for safe return.
- Customized or specially made products, unless they are received damaged, defective, or incorrect.
- Products returned after the applicable return period.
3. How to Request a Return
To request a return, customers should contact us using the details provided below and provide:
- Order number
- Customer name and contact details
- Reason for the return
- Photographs or videos of the product and packaging, where applicable
Our team may review the request and determine whether the product qualifies for return.
If the return is approved, we will provide further instructions regarding the return process.
4. Damaged or Defective Products
Customers are requested to inspect the product upon delivery.
If a product arrives damaged or defective, please contact us as soon as possible with clear photographs or videos showing the issue and the product packaging.
After reviewing the request, we may provide an appropriate resolution, which may include replacement, repair, or refund, depending on the circumstances and availability.
5. Refunds
If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.
The refund will normally be made to the original payment method used for the order.
The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank or payment service provider.
6. Cancellation Policy
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed or shipped, cancellation may not be possible. In such cases, customers may contact us to check whether a return or other resolution is available under this policy.
If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.
7. Exchange or Replacement
Where a product is received damaged, defective, or incorrect, Furnzaa may offer a replacement or exchange subject to product availability.
If the same product is unavailable, an appropriate refund may be offered.
8. Return Shipping
Where the return is due to a damaged, defective, or incorrect product delivered by Furnzaa, we may arrange or provide instructions for the return shipping, subject to verification.
For other return requests, return shipping costs may be the customer’s responsibility where applicable.
9. Contact Us
For return, refund, cancellation, or replacement requests, please contact us:
Business Name: Furnzaa
Owner: Mulayam Singh
Website: furnzaa.store
Email: mulayamsingh39372@gmail.com
Phone: +91 96965 83684
Business Address:
55, Bhakanda, Bhakanda, Uparhar,
PO: Bhakanda, DIST: Kaushambi,
Uttar Pradesh – 212216, India
We reserve the right to review each return or refund request according to the conditions stated in this policy and applicable laws.